Careers at The ACT Group

JOB DESCRIPTION

Summary: The engineer functions in product design utilizing OSHA and MSHA safety, application review, customer
coordination, field operations and installations.  Will recommend engineering changes and design modifications for
customer requirements. ACT works with Solid Works and AutoCAD, thus requires high proficiency with respect to
drawing.
.
Essential Job Duties/Functions:
 Analyze and interprets customer need, and determines products for their applications
 Requires in field/on Customer Site visits and field work
 Perform infield trouble shooting and product modifications
 Participate in design review, analyzing area of possible cost reduction and product modification and
improvement.
 Provide costing for all projects with respect to materials, equipment, rental equipment etc.
 Perform special marketing and engineering study assignment
 Represent engineering or marketing on field trips, and in design meetings with customers
 Assist Sales with presentation drawings and background work
 Perform installation and startup function in the field
 Develop and maintain a thorough knowledge of manufacturing and installation process and related economics
to utilize most efficient and economical methods in design application.
 Manage projects that are assigned to the engineering department
 Coordinate and work with customers to solve field problems with the product
 Act as point of contact for the customer for technical information
 Consultant to the field supervision in technical matters
 Perform special drafting assignments as required.
 Work closely with sales to ensure project engineering needs are being met
 Responsible for acting as a profit center when implementing design specifications
Job Requirements:
 5 years’ experience as a Draftsman
 5 years’ experience in engineering atmosphere.
 5 years’ experience working in a manufacturing environment
 A mechanical genre is preferred but not required.
 Experienced working within an inventory-based company
 Skilled in Microsoft Word, Excel, Project, and Outlook helpful
 Experience working with accounting software such as Quick Books preferred but not required
 Hold a valid driver’s license
Education and/or Experience:
o High school diploma or a bachelor’s degree in business, administration, or a related field/technical certificate
o Proficient in a variety of computer software applications including Microsoft Office Suite (Word, Excel, Outlook, and
Access).
o Comfortable handling confidential information.
o Multi-tasking and time-management skills, with the ability to prioritize tasks.

Minimum Qualifications:
• Demonstrate the ability to motivate, collaborate, and lead.
• Highly organized with a record of prioritizing multiple projects and meeting deadlines.
• Proficient in MS Office Suite.
• Must handle confidential matters with appropriate discretion.
• Candidate will have strong interpersonal skills, enjoy, and create a team environment.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.
Physical Requirements: The physical demands described here are representative of those that must be met by the
Engineer to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable
qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an
undue hardship for the Company.
• The employee must occasionally lift and/or move up to 40 lbs., while performing the duties of this job, the employee is
required to sit for long periods of time and occasionally stand, walk, use hands and fingers, handle or feel, reach with
hands and arms, climb or balance.

JOB DESCRIPTION

Summary: The Office Assistant is responsible for assisting Customer Service lead and Engineering department with
assigned duties and maintain compliance with company policies and programs for personnel throughout The ACT Group;
Work independently and display a high level of independent discretion in managing office initiatives.
Essential Job Duties/Functions:
Office
• Reduce the workload of other departments and serve as the go-to for office needs.
Customer Service
 Receive incoming phone calls and direct to proper department 
 Complete job folders, filing and labeling, organizing hard copies
 Scan closed PO’s and project folders and save on server.
 Create account receivable invoice packets, team channels for new jobs, folders for service and projects.
 Responsible for customer service-related calls and lead follow ups
 Perform parts searches for pricing in QuickBooks for sales team.
Engineering Support
 Maintain customer contact as required by Project Manager/Office Manager
 Prepare and follow-up on purchase requisitions orders (when required)
 Follow up with Project Manager and Engineer on current projects.
 Supply Customer Service and Accounting with orders for data base management
 Advise customer service of project status and changes
 Attend weekly Open Projects meetings to discuss current projects
Parts Ordering and Oversight for both Customer Service and Engineering
 Provide sales team with technical information and support
 Acquire quotes and cost estimates
 Prepare and follow-up on purchase requisitions orders (when required)
 Keep updated part number logs
 Create and assign new part numbers for Engineering and Customer Service
 Confirm incoming orders for parts are received as ordered
Job Requirements:
• Display honest, trustworthy, and ethical behavior when dealing with internal and external customers.
• Display enthusiasm and promote a friendly group working environment.
• Regular attendance that is punctual and dependable is required
• Assist in other corporate related duties as assigned by the Upper Management.
• Assist department team members as needed.
 Assist departments in relieving for breaks and lunches.
Education and/or Experience:
 High school diploma or a bachelor’s degree in business, administration, or a related field.
 2 or more years’ office administration experience.
 Proficient in a variety of computer software applications including Microsoft Office Suite (Word, Excel, Outlook, and
Access).

 Comfortable handling confidential information.
 Multi-tasking and time-management skills, with the ability to prioritize tasks.
 Proficient in Quickbooks
Minimum Qualifications:
• Demonstrated ability to motivate, collaborate, and lead.
• Highly organized with a record of prioritizing multiple projects and meeting deadlines.
• Proficient in MS Office Suite.
• Must handle confidential matters with appropriate discretion.
• Candidate will have strong interpersonal skills, enjoy and create a team environment.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.
 Manufacturing experience a plus.

Physical Requirements: The physical demands described here are representative of those that must be met by the Office
Administrator to successfully perform the essential functions of the job. Reasonable accommodations may be made to
enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create
an undue hardship for the Company.
• The employee must occasionally lift and/or move up to 40 lbs., while performing the duties of this job, the employee is
required to sit for long periods of time and occasionally stand, walk, use hands and fingers, handle or feel, reach with
hands and arms, climb or balance.

JOB DESCRIPTION

Summary: Manage quote preparation for service and installation requests from customers. Manage the sales accounts

ensuring that each of their top 150 customers are being contacted each month and that customer leads are being

followed up in a timely manner. Confer with CFO to ensure sales budgets are being adhered to. Implement new

marketing approaches. Work with vendors to negotiate competitive pricing on parts.

Essential Job Duties/Functions:

 Sales

 Discuss results of contact of the top 150 customers each month with management

 Work with customer service on ensuring proper reports are received

 Confirm sales budgets are being adhered to with CFO

 Monitor sales each month to ensure sales forecast is being met

 Implement new marketing approaches

 Prepare marketing materials

 Assist sales and engineering in the preparation customers quotes for service

 Work as a liaison with vendors to improve product pricing

 Work closely with engineering on projects for service and equipment installation

 Provide customer service with pricing

 Report sales activity to CEO each week

 Route sales for existing accounts known

 Would have to establish route(Will have a basic route established to share)

 Push entire book-Part Sales

 Build on accounts

 Develop/Maintain Client Relationships

 Train on Products

 Additional job responsibilities may be added or changed as needed

Education and/or Experience:

 5-8 years experience in sales preferably in the aggregate or related industry

 5-8 years experience in sales and marketing management

 Experience in manufacturing, materials processing or tooling environment desired

 Experience with vendor relations and pricing negations

 Possess excellent communication and interpersonal skills

 Able to travel to customer locations several times a month

Minimum Qualifications:

Physical Requirements: The physical demands described here are representative of those that must be met by the Office

Administrator to successfully perform the essential functions of the job. Reasonable accommodations may be made to

enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create

an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 40 lbs., while performing the duties of this job, the employee is

required to sit for long periods of time and occasionally stand, walk, use hands and fingers, handle or feel, reach with

hands and arms, climb or balance.

JOB DESCRIPTION

Summary:

The Mechanic Position at ACT requires a vast array of skills with a concentration on component installation. The

Mechanic is experienced in installing all types of machinery that comes with a manual. Pumps, air cannons, conveyor

components such as belt cleaners. The welding ability is sufficient for when things need to be repaired quickly and remain

a clean job. Although the welding ability is not required for this position, basic skills in this field are helpful when

presented with difficult installations. The mechanic is expected to be knowledgeable in the use of their tools. Mechanics

are expected to be given a task, and effectively perform that task under the guidance of his/her Working Supervisor. The

Mechanic will also defer to the lead-man on the project when making an installation decision. Mechanics must keep

communication channels open, and always ask for help when needed. 

Essential Job Duties/Functions:

This position is responsible for performing a variety of duties to customize belts and rubber components to customer

requirements. The position also requires willingness to work on none belt related duties. This includes general

mechanical, metal fabrication, and general supervision.

The Vulcanizing/Belt Technician is responsible for performing all corrective and preventive maintenance on rubber and

PVC belting. Work may vary from industry to industry, but the skills outlined below are used in every aspect of the job

title.

RESPONSIBILITIES:

 Tools Responsibility

 Ensure all trash is cleared from job site

 Ensure tools are out of walkways and electrical cords are hung out of the way

 MSHA Part 46/48 and OSHA 10 Compliance

 JSA/JHA (Each Task)

 Leadership and communication (Always)

 Ability to assist in the installation and repair of mechanical components 

 Basic comprehension of design drawings and instruction manual

 Basic understanding of industry tooling and equipment

 Ensure all attire is clean and professional

 Arrive on-site and ready to work

 Ability to weld and repair mechanical components 

 Able to read and comprehend design drawings

 Perform lap and finger splicing efficiently.

 Perform service and maintenance work on customer conveyor systems.

 Performs duties to fabricate, install, vulcanize and repair heavyweight conveyor belting and other rubber

products.

 Detect and report defective equipment or material, improper operations and unusual conditions to

management.

 Interface with the customer to ensure satisfaction in every aspect of the job.

 Observe all prescribed safety rules and regulations and maintain work area in a neat and orderly condition.

 Makes recommendations to management with respect to product and process improvements.

 Completes all required safety training within required timeframes (MSHA 48, OSHA 30)

 Performs other duties as assigned

REQUIREMENTS:

 MSHA Part 48 or equivalent

 OSHA 10 or equivalent

 High School diploma or equivalent

 Valid driver’s license and clean MVR record

 Ability to work overtime hours and weekend work when required

 Ability to pull, push, grasp, bend, lift and carry up to 75 pounds on a regular basis. Must be able to work in

heights and in unusual positions

 Ability to travel to out-of-town jobs, sometimes weeks at a time

 Safety Compliance: Associates in this position must be extremely passionate about safety and willing to comply

and promote all related safety procedures and policies. All safety training is provided by the company as the job

requires.

 Commitment to excellence, at all times

 Ensure efficient operation of all production lines including mechanical and electrical services.

 Ability to carry out the following functions: electrical trouble shooting, parts manufacture, and proper operation

of shop equipment and all tools.

 Follow all Safety Policies.

 Exhibit flexibility when required for special projects or any areas when needed. (Travel a must)

 Provides operator training to fellow coworkers while on service calls.

 Assists in construction type work involving the removal or installation of equipment.

Education and/or Experience:

 High school diploma or a bachelor’s degree in business, administration, or a related field.

 2 or more years’ office administration experience.

 Proficient in a variety of computer software applications including Microsoft Office Suite (Word, Excel, Outlook, and

Access)

 Multi-tasking and time-management skills, with the ability to prioritize tasks.

Minimum Qualifications:

• Demonstrated ability to motivate, collaborate, and lead.

• Highly organized with a record of prioritizing multiple projects and meeting deadlines.

• Proficient in MS Office Suite preferred but will train

• Candidate will have strong interpersonal skills, enjoy and create a team environment.

• Able and willing to deliver friendly, courteous, and prompt customer service.

• Able and willing to work cooperatively with other team members.

 Manufacturing experience a plus.

Physical Requirements: The physical demands described here are representative of those that must be met by the Office

Administrator to successfully perform the essential functions of the job. Reasonable accommodations may be made to

enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not

create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 40 lbs., while performing the duties of this job, the employee is

required to sit for long periods of time and occasionally stand, walk, use hands and fingers, handle or feel, reach with

hands and arms, climb or balance & stoop.